Company No. 4381647

Registered Charity No. 1092466

General Enquiries 

Please fill out the form below to get in contact with York Museums Trust

York Museums Trust – Enquiries

If you need assistance please refer to this how-to guide, or if you’d like to speak to our customer service team, please leave us a message on 01904 687687 and we will get back to you as soon as possible.

Please note that due to staff capacity, response times for enquiries may take longer than usual.

FAQs:

If you can no longer make your entry slot, but still wish to visit the same day, you do not need to contact us as we are flexible with timings. Simply present the original booking confirmation on arrival at the admissions desk.

We understand that plans may need to change, so if you can no longer visit us on the original day of booking but would still like to visit, please rebook a new date/time for your party and contact us to confirm, and we will issue a full refund for the original tickets purchased.

York Art Gallery is closed Monday and Tuesday.

School Enquiries

For enquiries, bookings and more information on schools, please visit the school website pages here:

York Castle Museum School Visits | York Castle Museum

Yorkshire Museum School Visits | Yorkshire Museum

York Art Gallery School Visits | York Art Gallery

Group Bookings

For Group or Higher Education visits, please fill out the form below

Group Booking Request Form

Or email group.bookings@ymt.org.uk

Curatorial Enquiries

To get in contact with our curatorial teams across York Art Gallery, York Castle Museum* and the Yorkshire Museum**. Please fill out the form on the enquires page here.

Please click here for a list of our key contacts.