Access information for visiting York Art Gallery

Our gallery is in an historic building and this could make access difficult for some of our visitors. The details below should be helpful in planning your visit.

Click here to download our Accessibility Guide


Click here for online Visitor Information.


Help and Assistance

Our Visitor Experience Team are there to help all of our visitors at any point during a visit. They can help you find your way around the gallery and answer any questions you may have.

Some of our staff are trained in Autism Awareness and Visual Impairment Awareness, and some are Dementia Friends.

For visitors who identify as having an access difficulty please talk to our Visitor Experience team when you arrive as they may be able to help you. Alternatively, please enquire in advance using the contact details at the bottom of this page.



Free and reduced-price admission is available – please click here for more information.

We do not currently operate a fast-track entry system for visitors with additional needs, but if you need assistance when queuing please ask a member of staff.



There is no parking at the gallery.

Cars can drop off at the main Exhibition Square entrance to the gallery. The closest parking is located at Bootham Row car park, Bootham Row, York, YO30 7BP. Parking here is free all day for blue badge holders. For further car parking information please click here.



There is one accessible toilet on the ground floor and another on the first floor. The toilets are gender neutral. There are baby changing facilities in both accessible toilets.


Physical Access

There are two ramps either side of the gallery’s main entrance on Exhibition Square. The central door is a power assisted door.

The gallery is on two floors and there are two lifts – one at the front of the building and one at the rear, near the garden balcony entrance. The garden balcony entrance door is a power assisted door.

The gallery spaces are fully accessible to wheelchair users; however, the doors to the gallery spaces are not automatic – a member of the Visitor Experience Team is positioned on each gallery and can assist with such doors if required.

We have a wheelchair that can be booked on request. Please contact 01904 687687 in advance to book

Lift Access

The first floor can be accessed by two lifts.


Mobility Aids

We have a manual wheelchair that visitors are welcome to borrow on a first-come, first-served basis. Please ask a member of our Visitor Experience Team on arrival.

Mobility scooters are permitted. We ask that drivers take care when driving through the gallery spaces.

Seating is available in all the galleries. Portable folding stools are available on request.



Pushchairs can be taken into the galleries.



We welcome assistance dogs trained by the following accredited organisations.

  • Autism Dogs CIC
  • Canine Partners
  • Dog A.I.D
  • Dogs for Good
  • Guide Dogs
  • Hearing Dogs for Deaf People
  • Medical Detection Dogs
  • Service Dogs UK
  • Support Dogs
  • The Seeing Dogs Alliance

We can provide water if needed.

Unfortunately, due to the nature of our collections, we cannot allow any other animals to enter the gallery at this time.


Noise Levels

The gallery can get very busy. We suggest that if you would prefer to visit at a quieter time, weekdays after 3pm during term time or when we open on Sundays tend to be less busy, although we cannot guarantee it.

As we get busy, some of the areas can be quite noisy including reception. We do not have a hearing loop fitted in the building, but staff are available to help.

We also have a sticker system in place which might help you (see our ‘sticker system’ section below).


Light Levels

Light levels might be kept low to help in the conservation of our objects. There is always a lighter area nearby, but if you do require assistance, please ask one of our guides.

Exhibitions containing flashing lights are labelled to inform people with epilepsy.

We also have a sticker system in place which might help you (see our ‘sticker system’ section below).


Virtual reality and films

Please be aware that some of our gallery spaces have films running. If this is an issue for you, please inform a member of staff on arrival and they will offer advice on how to avoid those areas if at all possible.

Staff should also be available to help on gallery if needed.


Sticker system (for visitors with sensory issues)

We have the following system for visitors with sensory issues:

Red sticker: you do not wish to be approached

Yellow sticker: you would like staff to answer questions when asked

Green or no sticker: you are happy to be approached and spoken to

Please ask for one of these at the front desk if this will be useful.


Signage and Display Information

All of our signage and display information uses a clear font and is at least 16pt.

There is additional descriptive information available for key artworks on display around the gallery.

All of our visual interactives have subtitles.

We may have large print available for our exhibitions. Please ask a member of staff should you need large print.



We currently have one shop open and that is on exiting the building, which is fully accessible.


First Aid

There is always a trained first aider on duty. First Aid kits are available for trained staff to use and a defibrillator is available. Please ask for help if required.


Pre-Visit Guide

Please click here to download a pre-visit guide to help before and during your visit.


Additional Information

Click the logo below for more information:



Click here to view our upcoming events and select the ‘Accessible’ category to filter them.

Most of our events are fully accessible to those with additional needs unless otherwise stated. If you need further information, please contact us ahead of the event and we will be happy to help.


Low Sensory Experiences

Our Low Sensory Experiences are designed for visitors who would prefer a quieter visit to the art gallery.

The gallery provides a tranquil, spacious environment for visitors to explore without the need to worry about extreme light and sound levels, confined spaces, or large crowds. Our building is fully accessible (including the shops, toilets and outside space), and some of our Visitor Experience Team have received training in assisting visitors with additional needs.

There are plenty of areas where you can sit down and relax, and a designated quiet space should you need it. Our Visitor Experience Team will be happy to help with any queries you may have.

Currently no upcoming dates.

Contact Us

For more information please call 01904 687687 or email

Click here to download this information as a Word document.