Reopening Visitor Information
We’ve missed you… and we are delighted to be opening on 28th May!
The team at York Art Gallery are really looking forward to welcoming you back and prior to your visit, we want to make you aware of a few changes that we have introduced.
To ensure the safety of our visitors, staff and volunteers, a range of measures will be in place. These include hand sanitiser units on arrival throughout the building and on exit, monitoring of room capacity to ensure social distancing measures are adhered to, all our Visitor Experience staff have been supplied with protective face coverings and extra cleaning of the toilets and public spaces.
We’ve also introduced advanced booking to help manage visitor numbers and to maintain social distancing. All visitors MUST book their tickets in advance, even if you’re a YMT card member, Friend of York Art Gallery or an Art Fund member.
Planning Your Visit
We hope the below list of questions and answers will help you plan your visit.
What times will the York Art Galley be open?
The Gallery will be open Wednesday – Sunday, from 11am to 4pm.
Will I need to book a ticket and is there an entry cost?
At the moment we have no availability for walk-ins. Please book online before you visit or please call 01904 687687.
York Art Gallery admission is currently free, but charges apply for Grayson Perry: The Pre-Therapy Years. If you buy a ticket to see the Grayson Perry exhibition, this grants you access to the whole of York Art Gallery. There is no need to buy additional tickets.
Grayson Perry + General Admission Adult Ticket
Admits One Adult
Grayson Perry + General Admission 50% off Ticket
£5.00 / For Art Fund Members. Valid ID required.
Grayson Perry + General Admission Free Ticket
£0.00 / Universal Credit Claimants, Carers, Max Card, Friends of York Art Gallery, existing YMT Members and York VIP Pass. Valid ID required.
£0.00 / Admits One Adult
General Admission Child Ticket
£0.00 / Ages 0-16
£0.00 / Universal Credit Claimants, YMT Members, FOYAG, MAX Card, Art Fund Members, Museums Association, International Council of Museums, carers, Visit York Pass, YPS members. Valid ID required on entry.
As a charity that has been significantly financially challenged through closure due to the Covid-19 pandemic, we’re asking visitors to make a suggested donation of £5 if you purchase general admission. Contactless donation points are situated throughout the gallery and we would appreciate your support at this very difficult time. You can also donate online here.
When are tickets released?
Tickets for 28 May – 13 June are now live. Book here.
Further tickets will be released on 1 June.
Does everyone need a ticket?
Yes, everyone including YMT Card members, Friends of York Art Gallery and Art Fund Members, should book online.
I can’t book tickets online – what do I do?
For those who can’t book online for any reason, please call 01904 687687 for assistance & to check availability.
What do I do upon arrival?
Please arrive within your 30-minute time slot and have your printed ticket or QR code on your device ready to show staff.
If there is a queue, please follow social distancing guidelines.
Once your ticket has been scanned and processed, each member of your party will be checked in via the NHS App.
All visitors are asked to download the NHS Covid 19 Test & Trace App in advance of their visit.
Visitors are asked to check in upon arrival via the App using the QR code displayed at the museum entrance. This applies to all individuals in the group with the exception of children under the age of 16. If you or a member of your party does not own a smartphone or does not wish to download the app, you will need to provide your details to a member of our team.
What happens if I’m late for my time slot?
If you’re more than 10 minutes late for your timeslot, unfortunately we won’t be able to guarantee entry. This is to help us keep everyone safe within the gallery by keeping visitor numbers at the required levels.
What can I see?
Head to our explore page to explore what’s on during your visit. Click here.
What is there for families?
Will there be refreshment facilities available?
Our café Sketch will be open and serving hot snacks and refreshments in a new socially distanced lay out. Seating is available inside and outside.
Will I be able to use cash at York Art Gallery shop?
We will not be accepting cash.
Can I cancel my booking?
We understand this is an exceptional time and in the following circumstances, we will issue a full refund:
- If you have Covid-19, have symptoms or have been told to self isolate
- If York Museums Trust venues are closed because of the pandemic on the date of your visit
- If you have booked the wrong time and date but have rebooked with a new time we will refund the booking made in error
- We are unable to transfer bookings to a new time at the moment, you must rebook the desired slot and we will then refund the booking made in error
- You can transfer your ticket to another person or group if you can’t attend
- Please allow 6 weeks for your account to be refunded
We are unable to offer refunds for:
- Late arrivals / missed visits
- Tickets booked for the wrong date without proof of a second booking
Will I have to wear a face mask?
Face coverings are mandatory in museums and galleries for everyone over the age of 11 unless they are unable to do so for medical reasons.
Will there be hand sanitiser available on site?
There will be hand sanitiser units on arrival, exit and throughout the gallery.
Are there toilets?
Yes, our toilets will be open for visitors. They are all individual units and will be regularly cleaned.
How do you contribute to prevention of the spread of COVID-19?
The safety of everyone is our key priority and we ask our visitors at all times to respect each other, our staff and volunteers. If you’re showing any of the symptoms of coronavirus, or if you’ve been in contact with anyone that has the virus in the last 14 days and have been asked to self-isolate by the NHS Track and Trace service, please do not visit.
We will ask you to provide your contact details that we will share with the Track and Trace service if needed. Your data will be used for the NHS Track and Trace service purposes only and will only be stored for 21 days.
What about social distancing?
We also ask all visitors to adhere to social distancing and the current government guidance. Where we anticipate queues, signage about social distancing will be clearly displayed.
We will operate a one-way system for visitors to follow at the entry and exit points, with appropriate signage to show the way. Within the galleries you will be free to explore the art in a socially distanced way.
Our Visitor Experience team will help to ensure a welcoming visitor experience for everyone.
Have you competed a Health and Safety risk assessment?
Prior to re-opening, we have reviewed our operational plans and policies. A comprehensive risk assessment has been produced in line with the COVID-19 secure re-opening guidelines. You can download it here.
- York Museums Trust’s project #CuratorBattle shortlisted for two national awards.
- This national lottery open week, we’re saying #thankstoyou with free Grayson Perry entry
- York Museums Trust to receive £423,000 from Government’s Culture Recovery Fund
- Internationally significant ceramics donated to York Art Gallery
- Trustee of York Museums Trust included in the Woman’s Hour Power List 2020: Our Planet